RePlanet & Total Property Services LLC (“RePlanet,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, marketplace, and related services (the “Services”).

This Policy complies with applicable U.S. laws, including the New Hampshire Privacy Act (NH SB 255), and supports The Campaign Registry (TCR) requirements for messaging consent and compliance.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, phone number, email address, physical address.

Account Information: Login credentials, preferences, communication settings.

Transaction Information: Payment details, invoices, plant recycling credits, order history.

User Content: Plant listings, photos, and communications you submit.

Communications Data: SMS/MMS messages, call logs, and emails related to services.

Device/Usage Data: IP address, browser type, operating system, and usage analytics.

We do not knowingly collect information from children under 13.

2. How We Use Your Information

We use your information to:

Provide and improve our Services, including scheduling, invoicing, and plant recycling credits.

Facilitate communication between you and RePlanet (calls, emails, SMS messages).

Send service-related reminders, confirmations, and notifications.

Send promotional offers, updates, or community event announcements (if you consent).

Comply with legal requirements and prevent fraud or abuse.

3. SMS, Email & TCR Messaging Compliance

By providing your phone number or email address, you agree to receive:

Transactional Messages: Scheduling updates, invoices, confirmations, and service reminders.

Promotional Messages (optional): Special offers, new services, or event invitations.

You may opt out of promotional messages at any time by following unsubscribe instructions or replying “STOP” to text messages.

Transactional messages are necessary to complete your service and cannot be fully opted out. Standard messaging and data rates may apply.

4. Sharing of Information

We do not sell your personal information. We may share data with:

Service Providers: Payment processors, messaging platforms, IT and hosting services.

Affiliates: Total Property Services LLC (for professional installations and removals).

Legal Compliance: When required by law or to protect rights, safety, and property.

Business Transfers: In the event of a merger, sale, or acquisition of assets.

5. Your Privacy Rights (NH SB 255 Compliance)

If you are a New Hampshire resident, you have the right to:

Access the personal information we have about you.

Correct inaccurate or incomplete personal information.

Delete personal information, subject to certain exceptions.

Opt Out of the sale or sharing of personal information (we do not sell data).

Limit the use of sensitive personal information.

To exercise these rights, contact us at [email protected] or (603) 230-2422. We will verify your identity before fulfilling your request.

6. Data Security & Retention

We use reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss.

We retain information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze usage. You may disable cookies in your browser, but some features may not function properly.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Privacy Policy

We may update this Policy periodically. The “Effective Date” above indicates the latest version. We encourage you to review this page regularly.

10. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

RePlanet & Total Property Services LLC
Concord, NH
Phone: (603) 230-2422
Email: [email protected]